InnovRent Services Pvt Ltd ("InnovRent", "we", "us") operates the innovrent.com marketing website. This policy explains what personal data we collect through the site, how we use it, and what rights you have. The SmartLease order portal at order.innovrent.com is a separate application with its own privacy notice that applies once you cross into it.
What we collect through this marketing site
- Contact form submissions: name, email, phone (if shared), company (if applicable), and your message. We use this to respond to your enquiry.
- Communications you send us: emails to hello@innovrent.com are stored in our email system (Zoho Mail).
- Server logs: our hosting provider (Hostinger) records standard HTTP logs (IP, user-agent, URL). Retained briefly for diagnostics and security.
We do not collect personal data through analytics, tracking pixels, or third-party scripts on the marketing site. We do not run advertising trackers.
What we do with what we collect
- Respond to enquiries: contact submissions and email correspondence to answer questions and book demos.
- Operate and secure the site: logs used for debugging, abuse detection, and incident response.
- Improve the site: aggregated patterns inform our content choices.
We do not use your data for automated decision-making or profiling. We do not train AI models on your contact form submissions.
Who we share it with
- Email and CRM systems: Zoho (email) and any internal CRM we operate.
- Hosting: Hostinger hosts the site and processes server logs as a service provider.
- Legal compliance: where law enforcement or a court order requires disclosure, we will comply to the extent legally required.
We do not sell personal data. We do not share contact form data with marketing partners, ad networks, or data brokers.
How long we keep it
- Contact form submissions: 24 months from your last interaction.
- Email correspondence: per our internal retention schedule.
- Server logs: 90 days by Hostinger, then aggregated or deleted.
Your rights
Under India's Digital Personal Data Protection Act 2023, you have the right to access, correct, and delete your personal data, withdraw consent, and nominate a person to exercise these rights on your behalf.
If you are an EU or UK resident, you additionally have the rights granted under the GDPR / UK GDPR (data portability, restriction of processing, lodging a complaint with a supervisory authority).
To exercise any of these rights, email hello@innovrent.com with the subject "Data Subject Request" and we will respond within 30 days.
Security
We protect collected data with industry-standard controls (HTTPS in transit, access controls, audit logs, encrypted storage where applicable). No system is perfectly secure; we will notify you and the relevant authority of any incident affecting your data as required by DPDP 2023.
Children
This site is intended for adult business audiences. We do not knowingly collect personal data from anyone under 18. If you believe we have, please contact us so we can remove it.
Changes to this policy
We may update this policy. When we do, we will update the "Last updated" date at the top. Material changes will be highlighted on the policy page for 30 days after publication.
Contact
Privacy enquiries: hello@innovrent.com.
InnovRent Services Pvt Ltd
Sector 66, Gurugram, Haryana, India
CIN: U77291HR2024PTC126832